Where can I print out the Return Form?
You can get a copy of the return form here: Return Form . Please include your order number, your email address, and the email address of whoever placed the order if they're different.
See the Return Policy for more details.
Do I have to pay to send back a wrong or defective item?
If you received a defective or wrong item, we'll reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we'll reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
How do I know if my return has been processed?
Returns can take 1-2 weeks to be processed once we receive them. Be sure to also factor in the ship time for your return to be delivered to us. When your return is processed, we'll send you a notification email. If you believe your return should've been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam.
We basically have an even exchange policy- one tee for one tee. If you purchased tees during a sale and would like to exchange them after the sale, you will not be charged the post-sale price difference as long as the tee you're exchanging for is within a few dollars of the original purchase price - or you're exchanging for the same design in a different size.
If you'd like to exchange for a tee of a higher price, please include your credit card number so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value tee. If you would like the price difference, we recommend returning for a refund or Speechlesstees credit and placing a separate order for the lower priced items.
If you opt for a refund, it will be in the amount you paid for the items.
What if I request an out of stock item in an exchange?
If the item you request is out of stock when the exchange is processed, you'll be issued Speechlesstees credit instead. If you don't want Speechlesstees credit, we recommend including a second choice on the return form.
Please note: Speechlesstees credit can be used on Speechlesstees merchandise only.
How do I return a gift?
If you'd like to return a gift and have the return form and order number, fill out the return form as instructed for returns and exchanges. Let us know the item was a gift and include your email address and shipping address. We'll update the order information so the return notification is emailed to you and any exchange items are shipped to your address.
If you do not have the order number, email us with the email address and name of the person who sent you the gift as well as the size and item(s) you'd like to return.